How do I download the app?
Once you register and receive your January box, TestFlight will send you an email with an invitation to “test January.”
In order to accept the invitation, you’ll first download the TestFlight app from the App Store.
When you open the invitation email, tap the blue “View in TestFlight” button to view the January app. This will take you to the TestFlight app.
Tap the “Accept” button and then “Install.”
When prompted, you’ll be able to tap “open” and get into the new January app!
How can I provide feedback?
Simply shake your phone to get a popup in the app that lets you report a bug, suggest an improvement, or ask a question. You can initiate the same popup by taking a screenshot. We look forward to your feedback!
If you’d like to leave feedback another way, please contact us at firstname.lastname@example.org or by calling us at (650) 275-4378. Someone from our team will be available to answer the phone 9 am - 5 pm PST, Monday through Friday. We will respond to all emails within 24 hours.
What comes in my January kit?
Don’t start unpacking everything just yet! We don’t want you to lose anything; we’ll tell you when to unbox in the app. For now, just know you’ve got everything you need to apply your Continuous Glucose Monitor, including the CGM sensor, sensor covers, an application device, and an alcohol wipe.
What can I expect in my first month?
During the first two weeks, we’ll set up your wearable equipment and undergo the process of “training” January’s AI to help us understand your unique physiology. This training period is essential for a truly personalized experience! For the following two weeks after training, you’ll continue working to hit specific daily targets around the way you eat, move, and recharge — the basis of your journey toward complete metabolic health.
How does January’s AI work?
For your first 14 days, January’s AI system will get to know your body’s physiological response to different foods and activities. After that, we’ll be able to estimate and predict your glucose without a CGM. If you do not complete training, you will have to finish the process with a new CGM. We’ll help keep you on track with regular notifications.
How can I refer someone to January?
Please refer them to our website, where they can sign up to join our waitlist. They’ll receive a link to our new app when it's ready to download, and you’ll get a discount for referring them. So spread the word! We’d love to have anyone and everyone join us in the pursuit of optimal metabolic health.
What if my CGM falls off?
The adhesive on your CGM is quite strong, and covering your CGM with our waterproof patch makes it less likely to fall off. However, in the unlikely event your CGM does fall off, we’ve got your back! Please reach out to us immediately at email@example.com, and share some details about what happened. We’ll work to ship you a replacement ASAP.
How do I contact January?
You can contact us at firstname.lastname@example.org or by calling us at (650) 275-4378. Someone from our team will be available to answer the phone 9 am - 5 pm PST, Monday through Friday. We will respond to all emails within 24 hours.
If you want to report a bug, suggest an improvement, or ask a question, simply shake your phone to initiate a popup in the app. You can get the same popup by taking a screenshot.
We value any thoughts, concerns, or feedback you have!